A legal disclaimer

Privacy Policy for Serenity Haven (North Carolina)

Effective Date: 3/27/2026

Serenity Haven (“we,” “our,” or “us”) operates the website www.serenityhavennc.com (the “Website”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with applicable federal laws and North Carolina privacy and data protection laws, including the North Carolina Identity Theft Protection Act (N.C. Gen. Stat. § 75-60 et seq.). By using our Website or services, you agree to the terms of this Privacy Policy.
 

1. Information We Collect

a. Personal Information

We may collect personal information you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Mailing address

• Appointment or service details

• Any information submitted through forms or communications

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b. Health & Wellness Information

If you engage in services, we may collect limited health or wellness-related information necessary to provide care or support. This information is handled with heightened confidentiality.

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c. Automatically Collected Information

When you visit our Website, we may collect:

• IP address

• Browser and device information

• Pages visited and time spent

• Referral sources
   

2. How We Use Your Information

We use your information to:

• Provide, manage, and improve our services

• Schedule appointments and send confirmations or reminders

• Respond to inquiries and provide customer support

• Send relevant updates, promotions, or service-related communications (you may opt out)

• Maintain safety, security, and legal compliance
   

3. North Carolina Privacy Rights

Under North Carolina law, residents are protected from unauthorized access and misuse of personal information.

Your Rights Include:

• The right to request access to your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your personal data (subject to legal obligations)

• The right to be notified in the event of a data breach involving your personal information
  To exercise these rights, contact us using the details below.
   

4. Data Security & North Carolina Compliance

We implement reasonable administrative, technical, and physical safeguards to protect your personal information as required under the North Carolina Identity Theft Protection Act.

In the event of a data breach involving your personal information, we will notify affected North Carolina residents without unreasonable delay, as required by law.

5. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Trusted third-party service providers (e.g., payment processors, scheduling platforms, website hosting providers)

• Legal authorities when required to comply with North Carolina or federal law

• Professional advisors as necessary All third parties are required to safeguard your information.
   

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve Website functionality

• Analyze user behavior

• Enhance your experience
  You may disable cookies in your browser settings; however, some features may not function properly.
   

7. Text Messaging (SMS) & Communications

If you provide your phone number, you consent to receive:

• Appointment reminders

• Service-related notifications

Message and data rates may apply.
You may opt out at any time by replying STOP.
We do not share mobile information with third parties for marketing purposes.

8. Third-Party Services

Our Website may use third-party tools such as:

• Online booking platforms

• Payment processors (e.g., Stripe, Square)

• Analytics providers (e.g., Google Analytics)

These providers have their own privacy policies, and we encourage you to review them.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
 

10. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes
   

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
 

12. Contact Information

If you have questions or wish to exercise your rights, contact us:

Serenity Haven
Website: www.serenityhavennc.com
Email: SerenityHavenNC@gmail.com
Phone: 919-984-9552
Location: North Carolina, United States